Privacy Policy

Loan Global is a duly incorporated entity in India that is committed to not just respecting but also protecting your privacy. Our privacy policy along with the Terms of Use and Loan Account Agreement is applicable for the use of:

• Our mobile banking software app or our Play Store site once you have downloaded the app or are using the same on your device.
• Any services that are available on our app site or through any other third-party site.

This policy specifies the basis of collection and processing of personal data that is provided by you when you use our website or mobile application.



Ensure that you go through the entire document carefully and understand the practices followed by us regarding your personal data. Downloading the app or using the site signifies that you have not only read but also understood the Privacy Policy and accept the terms of the policy. Apart from this, you also agree to the collection, usage, storage, as well as processing, and disclosure of the information provided by you in the manner specified in the policy.



Information collected from you

We collect the following data from you:

i. Information about you (name, address, phone number, email address, age, SIM card details, other registration information, financial and credit information including bank account details, photograph, etc.) provided through forms filled, via correspondence with us, by downloading and registering on our app/site, sharing data through our social media functions, subscribing to our services, entering any competition or survey, registering a complaint with the app or our any other service site.


ii. Information collected from your device including technical information (the type of mobile, device’s serial number, mobile network information, SIM card information, the operating system of your device, your browser) and other information from your device such as device location, time zone, contact list, SMS, and call logs, etc.



iii. We may also use information collected through GPS to find out your current location. You can withdraw your consent to the collection of this information by logging out from your device.



iv. Any information we receive about you from third parties including mobile network providers and credit reference agencies.



2. Tracking and cookies


Website cookies and mobile tracking are a couple of ways that we use to distinguish you from other site visitors. These are used to provide you with a better experience while surfing the site and also allows us to improve our site.


3. What will the information be used for?

The information that is collected from you is used to determine whether you can be provided with a loan or not, determining the amount of the loan, and the terms and conditions attached with the loan. Except for complying with a Court Order or any legal obligation, we do not disclose the information gathered to any other party. However, we may provide anonymous aggregate information about users to any third party.


4. Will the information you provide be disclosed?

Some of the data collected from users may be disclosed to credit reference bureaus. Personal information provided by users on our site may be disclosed to members of our company and its subsidiaries. The information may be shared with 3rd parties if we buy or sell any asset. If our company is acquired by any 3rd party, then personal data will be transferred. In case of any legal obligation, we may share your personal data with the concerned party. We may also disclose the data to enforce our terms and conditions or to investigate any breaches, to report defaulters to the credit bureau, or for publishing statistics related to the usage of our site; however, in this case, information is usually anonymous.


5. Your rights

The data collected from you is used for statistical purposes, to compile our user base or the loan portfolio. It may be shared with 3rd parties for related purposes; however, this sharing is always anonymous. In case the information you provide is being used for marketing, you will be informed beforehand. If you have any objections to this, you can inform us regarding your denial to disclose it within 10 days.


6. Changes in the Privacy Policy

If any changes are made to the Privacy Policy, they will be posted on this page and you will be notified of the same when you next visit the site. You will be required to go through the new terms and accept them to continue using our services. If you continue to use the services after posting of these changes, it affirms your acceptance of the changed Privacy Policy.